Clear Browser Cache and Cookies

If you're having problems with Highrise, clearing your browser cache and cookies may help.

Clearing your cache

Clearing your browser's cache can force recently changed web pages to show up properly. Each browser handles caching differently, so be sure to follow the correct steps for your particular browser.

Clearing your cache in Apple Safari

  1. In the Mac OS X menu bar, go to Safari & Clear History and Website Data.
  2. There is no Step 2.

Clearing your cache in Google Chrome

  1. Type chrome://history in the address bar and hit Enter.
  2. Click the button labeled Clear browsing data...
  3. Select the check boxes for the types of information that you want to remove, especially 'Cached images and files'.
  4. Click Clear browsing data.

Clearing your cache in Mozilla Firefox

  1. In your browser's menu bar, go to HistoryClear Recent History.
  2. Under Time Range to Clear select Everything.
  3. Expand the Details section and check Cache.
  4. Click the Clear Now button.

Clearing your cache in Internet Explorer

  1. In your browser's menu bar go to ToolsInternet OptionsGeneralBrowsing HistoryDelete...
  2. From this window delete the Temporary Internet Files.
  3. Close this window, then select OK before exiting the browser.

If you can't see the Tools option, try hitting F10 on your keyboard.

Clearing your cache in Microsoft Edge

  1. Open your browser and click on the Hub icon (three horizontal lines at top bar) and then click History Icon.
  2. Click Clear all history.

Clearing your cookies

A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. If you are having problems with one of our sites, deleting your cookies will reset your preferences to their default values.

On Firefox, Chrome, and Safari, it is possible to search for and delete only your Highrise cookies. On Internet Explorer you will have to delete all cookies.

Clearing your cookies in Apple Safari

  1. In the Mac OS X menu bar, select "Safari."
  2. Click Preferences...
  3. On the Security tab, click Show Cookies.
  4. Click on Show Cookies...
  5. Depending on the products you use, look for cookies ending in basecamp.com, basecamphq.com, highrisehq.com, backpackit.com, or campfirenow.com.
  6. Select them and click Remove.
  7. Click Done.
  8. Close the Preferences box.

Clearing your cookies in Google Chrome

  1. Type chrome://settings/content into the address bar and hit Enter.
  2. Click All cookies and other site data....
  3. Depending on the products you use, look for cookies ending in basecamp.com, basecamphq.com, highrisehq.com, backpackit.com, or campfirenow.com.
  4. Click the X to the right of the cookies you want to remove.
  5. Click Done.

Clearing your cookies in Mozilla Firefox

  1. In your browser's menu bar, click on Tools. (Preferences on OSX)
  2. Click Options...
  3. Click on the Privacy tab.
  4. Click on remove individual cookies
  5. Depending on the products you use, look for cookies ending in basecamp.com, basecamphq.com, highrisehq.com, backpackit.com, or campfirenow.com.
  6. Select them and click Remove Cookie.
  7. Click Close to exit.

Clearing your cookies in Internet Explorer

  1. In your browser's menu bar, click on Tools.
  2. Click Internet Options....
  3. Under Temporary Internet Files on the General Tab, click Delete Cookies.
  4. Click Ok on the dialog box that says, Delete all cookies in the Temporary Internet Files Folder?
  5. Click OK to exit.

Clearing your cookies in Microsoft Edge

  1. Open your browser and click on the Hub icon (three horizontal lines at top bar) and then click History Icon.
  2. Click Clear all history.
  3. Click Cookies and saved website data and Cached data and files.
  4. Click Clear.

Not finding what you need? Contact our support team for additional help.

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