Browser Issues

Some users encounter problems with Highrise when using a browser with a certain extension or set in a certain mode. If you're having trouble, the following might help.

Apple Safari

If you cannot login from Safari, check your settings to make sure javascript is enabled and that cookies are allowed. This video shows how to check your settings in Safari:

Google Chrome

If you have problems while using Google Chrome, try disabling these browser extensions:

Try to run Chrome in Incognito mode too.


If you have problems while using Firefox, try disabling browser extensions and run Firefox in Safe Mode.

Internet Explorer

Internet Explorer may display certain pages incorrectly, or even tell you that you are using an older version of Internet Explorer. Check if Compatibility Mode is turned on, as this is the likely culprit.

Microsoft has a useful guide on how to turn off Compatibility Mode.

Not finding what you need? Contact our support team for additional help.

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