Need to keep unique information and about contacts? Set up both tags and custom fields to categorize and designate contacts in any way you need to.
Tags are best used to group many contacts together, such as
Custom fields are great for information that is rarely reused in Highrise. Say you have a unique number or ID to each of your customers, a custom field can be created called
Customer ID to enter that information.
They are also perfect to use for any information which has a small set of possible values. For example, if your company offers 3 different services, for example, you might create pre-defined values for each type of service, such as landscaping, hardscaping, or pest control.
Custom fields can be created by either the Account Owner, or any admin. Go to
Settings > Custom Fields to create as many as you would like.